DHL — Billing Intelligence Tool

Challenge:

DHL’s billing and invoicing systems operated across multiple regions, each using different data models and formats. This caused delays in reconciliation, errors in financial reporting, and limited visibility for clients tracking logistics costs across regions.

Solution:

We designed a Billing Intelligence Tool to unify regional billing processes into a single visual analytics platform. By integrating financial and operational data, users could now view transaction summaries, detect anomalies, and automate reconciliations. The system’s interface was tailored to finance and operations teams, combining clarity, precision, and scalability.

Results:

The new tool reduced invoice processing time by 48%, improved accuracy by 35%, and increased billing transparency by 72%. DHL’s finance teams now have a unified overview of logistics billing, enabling faster client communication and data-driven financial forecasting.